Refund policy
Refund & Return Policy – URBEXIA
We want you to be satisfied with your purchase. If you need to return an item, please review our policy below.
Return Window
Returns are accepted within 15 days of delivery.
Eligibility
To qualify for a return:
Item must be unused or lightly used
Returned in original condition
All accessories included
Non-Returnable Items
Used heavy machinery
Custom-made items
Clearance / final sale items
Return Process
Contact us at Support@urbexia.co
We provide a prepaid return label
Once received and inspected, refunds are processed within 5–10 business days
Refund Method
Refunds are issued to the original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours and we will resolve it immediately.
