Refund policy

Refund & Return Policy – URBEXIA

We want you to be satisfied with your purchase. If you need to return an item, please review our policy below.

Return Window

Returns are accepted within 15 days of delivery.

Eligibility

To qualify for a return:

• Item must be unused or lightly used

• Returned in original condition

• All accessories included

Non-Returnable Items

• Used heavy machinery

• Custom-made items

• Clearance / final sale items

Return Process

1. Contact us at Support@urbexia.co

2. We provide a prepaid return label

3. Once received and inspected, refunds are processed within 5–10 business days

Refund Method

Refunds are issued to the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours and we will resolve it immediately.